"Tesla Service, From Nirvana to Gehenna"

Scroll down a bit to "Today's EV farm update". 

One can argue--as many, many of Elon Musk's fans do--that Elon's propensity for promising things a bit . . . early is inherent in his being a wildly entrepreneurial, intensely creative, hugely inspirational leader. When you're working on the bleeding edge of vital technologies that will save the frickin' planet, a little exaggeration should be excused, they say.

OK. But providing enough service centers and customer support, which assuredly don't use bleeding edge technologies, shouldn't be difficult, should it

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"New Factory pick up policy effective Oct 1"

The fun just never stops at Tesla:

I found out today that Tesla has a new mandatory "Express" option for pickups at the factory that went into effect October 1st. The delivery center will be completely unstaffed, exact quote: "There will be no one available to help with your delivery." In order for your vehicle to be moved into one of the pick-up slots, you must pre-pay on the website at least 24 hours in advance.

On the day of your delivery, you'll get a text sometime between 9am and 9pm telling you which parking spot your vehicle is in. When you get the text you accept delivery and proceed to the Factory. ("We require you to 'Accept Delivery' in your Tesla account after you have received your text notification"). By then the car is in your account, and you can use the app to unlock and drive away.

See also "Tesla's PR Department Hasn't Responded To Me For Months And I'm Not Handling It Well".