"I wrote the book on user-friendly design. What I see today horrifies me"
"Philly’s new payroll system is sending out thousands of inaccurate paychecks and no one knows why"

"How San Francisco broke America’s heart"

I'm not sure "America's heart" is broken, but it is sad:  (If the story doesn't appear, refresh your browser to bring it up.)

In a time of scarce consensus, everyone agrees that something has rotted in San Francisco. . . .

You no longer leave your heart in San Francisco. The city breaks it. . . .

“I can’t tell you the number of friends who tell me how much they hate San Francisco,” says former city supervisor Jane Kim. Which is something given that she ran for mayor in the 2018 special election. (Kim came in third.)