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January 14, 2013

"The Customer Is Always Right"

Marymount University in Virginia is using a new approach to evaluate student services: it's using secret shoppers

I think this should be extended to evaluting professors. Have work-study students register for and attend a class and take all tests. The grade wouldn't appear on the student's transcript but a minimum grade would be needed for the student to get paid. And the student turns in an evaluation of the class and professor. 

It wouldn't be perfect, but it would be far better than the student evalutions used in most places currently. 


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There are no good evaluation systems anywhere for anything where there is a chance (real or imagined) for retribution.
Workplace evaluations, 360 reviews, insert buzzword here, etc, all suffer from the same problem - fear.
If you could get rid of that - both in reality and perception, you've have a shot.

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