If you try to play footsie with these union folks, they often interpret kindness as weakness. And you can't have that. You have to be able to perform acts of kindness to show people that you have it in you, but you also better be able to show people your tough side. If you don't, they'll try to walk all over you.
And a fine little story:
Last Saturday, I brought my first child to college. That night I was putting my twelve-year-old son to bed, and as I was tucking him in, he said to me, "Dad, do you miss Andrew?" And I said, "Sure." I said, "Do you?" And he said — this is a twelve-year-old — he said, "More than I have words to describe."Whew. So I tucked him into bed, and I said, "Well, listen, if you need to talk, you know you can talk to Dad." And he said, "Sure. You're my man." And I go to walk out of the room and close the door, and he said, "Dad, come here for a sec." So I came back in, and he said to me, "And Dad, if you need anything tonight, I'll be right here."